Shipping policy

1. Business Model & Fulfillment

Superbay is a United States-based home lighting brand offering a curated collection of modern and minimalist lighting. Orders are fulfilled and shipped by our international fulfillment partner in China.

Quality Inspections: Every order is checked before packaging to confirm that the items match your order before dispatch.

2. Shipping Overview

We offer shipping to eligible addresses in the United States. Available delivery options, shipping charges, and any destination restrictions are shown at checkout.

Detail Estimated timing
Order cutoff time 4:00 PM Eastern Time
Processing time 1–2 business days, Monday–Friday
Transit time after dispatch 4–6 business days, Monday–Friday
Total delivery time 5–8 business days
Shipping cost Displayed at checkout before payment

Orders received after the cutoff, on weekends, or on holidays begin processing on the next business day.

Delivery times are estimates. If a product or checkout page shows a different timeframe, that timeframe applies to the order.

3. Taxes, Duties & Customs

Prices are displayed in US dollars. Applicable sales tax and shipping charges are shown at checkout.

Because orders ship internationally, customs clearance may be required. Any import charges payable by the customer, and whether duties are included in the purchase price, will be disclosed before purchase. Contact us before ordering if the import-charge arrangement for your order is unclear.

4. Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information. Please allow 1–2 business days for the carrier's tracking information to update.

5. Delays & Delivery Issues

Weather, peak periods, carrier disruptions, and customs processing may affect delivery.

If we cannot ship your order within the promised shipment timeframe, we'll notify you, provide an updated shipment date where available, and offer the choice of accepting the delay or canceling for a prompt full refund. If we cannot fulfill your order, we'll cancel it and promptly refund your payment.

If tracking shows a delivery problem or your order has not arrived within the estimated delivery window, contact aquazurebrandgmc@gmail.com. We'll investigate with our fulfillment partner and carrier and arrange an appropriate resolution.

6. Cancellations & Damaged Items

Cancellations: Contact us before processing begins whenever possible. After dispatch, our Return and Refund Policy ordinarily applies. This does not limit cancellation or refund rights required by law.

Damaged or Incorrect Items: Contact us with your order number and photos where possible. We'll arrange a replacement or refund at no extra cost to you.

7. Contact Information

  • Trading name: Superbay

  • Business address: 3864 SW 48th Ave, Hollywood, FL 33023, United States

  • Email: aquazurebrandgmc@gmail.com

  • Phone: +1 954-674-9798

  • Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time