Refund policy

1. How Our Fulfillment Works

At Superbay, we believe in being upfront about how orders reach you. To keep our lighting collection accessible and fairly priced, we work with an international fulfillment partner based in China, who handles storage, quality checks, and dispatch on our behalf.

For standard returns, such as a change of mind, items are shipped back to our international fulfillment location. Return shipping costs for these cases are the customer's responsibility. We recommend using a tracked shipping service and keeping proof of shipment.

If something goes wrong on our end, it's on us. If you receive a faulty, damaged, or incorrect item, contact us before returning it. We'll arrange a replacement or full refund, including any necessary return shipping, at no cost to you.

2. The Essentials

Detail Policy
Return window Request a return within 30 days of delivery
Standard return condition Unused, undamaged, and in original packaging
Refund processing 5–10 business days after receiving and inspecting the return
Restocking fees None
Change-of-mind return shipping Customer's responsibility
Faulty, damaged, or incorrect items No return shipping cost to the customer

The unused-condition requirement does not prevent you from reporting a defect discovered when opening or inspecting your order.

3. How to Return Something

Email aquazurebrandgmc@gmail.com within 30 days of receiving your order. Include your order number and reason for return. For damaged, faulty, or incorrect items, please include photos where possible.

Once your return is approved, we'll send instructions and the correct return address. Please do not send returns to our Florida business address unless we specifically instruct you to do so.

4. Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your returned item. We'll email you when the refund is processed. Your bank or payment provider may take additional time to post the credit.

For an approved return of a faulty, damaged, or incorrect item, we refund the affected item's purchase price, applicable tax, and any associated shipping charges that must be refunded.

5. Cancellations & Your Rights

Contact us as soon as possible if you need to cancel. We can ordinarily cancel an order before processing begins. Once processing or shipment has started, cancellation may not be possible, and our return process applies.

This does not limit your rights when shipment is delayed or when applicable law requires cancellation or a refund. If we cannot ship within the promised shipment time, we'll notify you and offer the choice of accepting the delay or canceling for a prompt full refund of the unshipped order.

Nothing in this policy limits rights or remedies that cannot be waived under applicable federal or state law.

6. Get in Touch

  • Email: aquazurebrandgmc@gmail.com

  • Phone: +1 954-674-9798

  • Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

  • Business address: 3864 SW 48th Ave, Hollywood, FL 33023, United States